Refunds and Cancellations

Last updated: 14 October 2026

Single courses

If you have not downloaded the course, we will refund you in full if you ask within 14 days of buying it.

Once a course has been downloaded we do not normally refund it, because you have received it. If it is faulty or not as described, we will fix it, replace it or refund you.

Annual subscription

• Cancel any time. In My CPD, choose Manage or cancel subscription, or email hello@meridiancpd.co.uk and we will cancel it for you and confirm by email.
• No further payments. Once cancelled, your subscription will not renew.
• You keep access to the end of your paid year. After that, courses you bought separately, downloaded or completed stay in My CPD, and your certificates remain valid.
• 14-day refund. If you ask within 14 days of a payment, either your first payment or a renewal, and you have not downloaded a course since that payment, we will refund that payment in full.
• Outside those 14 days we do not give partial refunds for the rest of a year.

How refunds are paid

Refunds go back to the card or account you paid with, within 14 days of us agreeing them. Your bank may take a few more days to show it.

Your legal rights

This policy is at least as generous as the legal right to cancel a purchase of digital content, and it does not affect your statutory rights.

Contact

Email hello@meridiancpd.co.uk. Meridian CPD is a trading name of FistralAI Ltd, registered in England and Wales, company number 17091704, registered office 16 Polkerris, Par, PL24 2TL.